Privacy Policy

At New Zealand Single Track Adventures, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or book a tour with us. By using our services, you agree to the terms outlined in this policy.

Information We Collect

Personal Information: When you book a tour or inquire about our services, we collect personal information such as your name, email address, phone number, payment details, and any other relevant information you provide.
Non-Personal Information: We may collect non-personal information, such as your IP address, browser type, and browsing behavior on our website. This information is used to enhance your experience and for analytical purposes.

How We Use Your Information

Booking and Communication: Your personal information is used to process bookings, communicate with you about your tour, and provide customer support. We may also use your contact details to send you important updates related to your booking or our services.
Marketing: With your consent, we may use your contact information to send you promotional materials, special offers, and updates about our tours. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the email.
Website Improvement: Non-personal information is used to improve the functionality and performance of our website, ensuring a better user experience.

Data Security

Protection Measures: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or alteration. This includes using secure payment gateways and encryption technologies for sensitive data.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Data Sharing: We do not share your personal information with third parties except as necessary to operate the tour (e.g., sharing your details with accommodation providers) or as required by law. We may also share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.

Cookies and Tracking Technologies

Cookies: Our website uses cookies to enhance your browsing experience and collect information about how you use our site. Cookies are small data files stored on your device that help us remember your preferences and personalize your experience.
Managing Cookies: You can choose to disable cookies in your browser settings, but this may affect your ability to use some features of our website.
Third-Party Tracking: We may use third-party services, such as Google Analytics, to track and analyze website traffic. These services may collect information about your browsing behavior and use it to provide aggregated insights into how our website is used.

Your Rights

Access and Correction: You have the right to access, correct, or delete your personal information held by us. If you wish to exercise any of these rights, please contact us using the information provided below.
Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time. Please note that withdrawing consent may affect our ability to provide you with certain services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices. If we make significant changes to this policy, we will notify you through our website or other appropriate means.